Our Barcelona Bike Rental Policies
Customers who choose Barcelona Experience for their Barcelona bike rentals are subject to the terms and conditions below.
- Barcelona Experience bike rentals are are booked through our online system. The rental period starts at 10:00h and ends at 20:00h for day rentals. Late returns will be charged the corresponding rental rate for the time of delay.
- Delivery and pickup for rented equipment is available for the following Barcelona zip codes: 08001, 08002, 08003, 08004, 08005, 08006, 08007, 08008, 08009, 08010, 08011, 08012, 08013, 08014, 08015, 08018, 08019, 08021, 08025, 08029, 08036 and 08037.
- Bicycles can only be returned to a Barcelona Experience representative who will be in possession of the original rental contract.
- Rented equipment cannot be left with hotel staff, friends or someone other than with Barcelona Experience without prior notification with, and confirmation by, Barcelona Experience. Failure to do so will leave the customer economically liable for any damages, loss or theft of rented bicycles and/or equipment.
- All bike rentals must be made through our online booking system. This is the only way to confirm availability.
- Shop Pickup and Returns: You have a 45-minute grace period for bike pickups at our shop. No-shows or clients who arrive 45 minutes past their rental time will lose their bike(s) and will not receive a refund for the rental payment.
- Delivery & Pickup: Clients who arrive more than 15 minutes after the confirmed delivery or pickup time will incur an additional charge of 15 euros, plus the corresponding extra hour/fractional-hour rental rate, unless the late arrival is previously communicated to and confirmed by Barcelona Experience.
- The client signing the rental contract must be at least 18 years old. Unde-aged clients must be accompanied by an adult.
- At time of booking: Full payment for your bike rental is required to confirm your bike rental reservation. Most major credit cards are accepted via our online booking system.
- Upon bike delivery or pickup: A fully refundable security deposit is required for each bike rental at the time of pickup and/or delivery. The deposit amount is specific to each bike model and can be done either by credit card or cash.
- A credit card or cash deposit is required at the start of your rental period as a guarantee against theft or damage for all bike rentals.
- Deposits are fully refundable if rented equipment is returned in the same conditions as delivered.
- Any damage, theft or loss of rental equipment will be deducted from the deposit at the end of the rental period according to the present market value of the equipment. If the damaged, stolen or lost items exceed the deposit amount, the client must pay the balance.
- Deposit amount will be fixed at time of booking and is specific to each bike. Deposit amounts typically range from 50 to 300 euros per bike.
- Identification documents are not acceptable as a deposit. This includes passports, driver's licenses or National Identity cards (EU citizens).
- Cancelations are fully refundable up to 48 hours prior to your reservation. Cancellations submitted after this time or at the moment of delivery are non-refundable.
- Early returns: No refund will be made for early return of the bike(s).
- Late returns: Will be charged at current rates for time of delay.
- All cancellations must be made by contacting Barcelona Experience.
- Rental equipment includes, but is not limited to, the bikes and their components; parts and accessories such as bike locks, lights and/or helmets. Rental equipment is for the sole use of the designated client and the members of his/her party.
- Client is fully liable and responsible for all damages, loss or theft of rental equipment. All rental equipment must be returned in same condition in which it was delivered.
- Client is responsible for taking good care of rental equipment; and to protect it from damage, loss or theft. In case of damage, loss or theft of the bike(s), components or any of parts, Barcelona Experience will charge the customer the full market price of the damaged, lost or stolen property.
- Client is at all times responsible for properly locking bike(s) when the bike(s) are unattended. "Properly locking the bikes includes": passing the lock through the frame and attaching the bike(s) to something fixed to the ground, such as a designated bike parking area.
- It is highly recommended that your bike(s) are locked and secured at all times when they are not in use, especially during overnight rentals.
- For added security we strongly recommended that, whenever possible, you store indoors any equipment/bike(s) rented overnight. Hotels usually allow you to either to store your equipment/bike(s) in your room, or in a safe location the hotel provides.
- Do not leave bikes unattended at any time.
- Barcelona Experience is fully insured as required by local laws with proper third-party liability insurance coverage, as required by local laws.
- Client is responsible for adequate personal insurance coverage for risks that may occur during the rental period.
- Barcelona Experience is not liable for any claims concerning body injury or harm; accidents; damage caused to third-person property or loss of personal belongings caused by weather, sickness, or any other causes whatsoever beyond the control of Barcelona Experience.
- The client and his/her group must respect Spanish traffic regulations. Any ticket or fine due to incorrect use of the bicycle is the sole responsibility of the client.
- Client's personal data is for the sole use of Barcelona Experience and is protected by organic law 15/1999 of 13th December regarding the protection of personal data.
- Bicycle theft insurance is an optional service to protect you against theft, not damage, of your rental bike and equipment.
- Cost for insurance is bike-specific and is applicable on a per bike and per day basis.
- Insurance is not availaibe on some bike models.
- Bicycle theft insurance reduces your liability by 50% for any missing item based on its stated value in the contract.
- A typical scenario: You rent a bike with a stated value of 500 euros along with a 50 euro lock.
- Without (no) Insurance: You would be liable for 550 euros, the full stated value of the bike and the lock.
- With Insurance: You would be liable for 275 euros, 50% of the full stated value of the bike and the lock.
- Improperly locked bicycles are not covered by our bicycle theft insurance. Do not leave rental bikes unattended without properly locking them.
- Loss or damage to lock keys is not covered by our bicylcle theft insurance. Key copies are charged at 15 euros per copy.
- Damage to rental equipment is not covered by our bicycle theft insurance. Client is liable to pay, at the time of return, for all damages to rental equipment.
- All claims must have an official police report.
- If your rental equipment is stolen, go to the nearest police station to file a report for any claims.
- No claims will be accepted without a police report.
- A bike lock: All bike rentals include a heavy duty lock. Lock your bike correctly.
- Lock bikes(s) to a solid fixed object such as is to be found at designated bike parking areas.
- Pass the lock through the bike frame, not just a wheel, and around the object you are locking it to.
- Support: We provide support during your rental. Contact us with any problems. We will fix or repair your bike so you can keep riding.
- Bike rack: Most of our city bikes include a bike rack either on the front of the bike or the back of the bike.
- Optional door-to-door service: This is an optional service that delivers/picks up your bike rentals to your choice of starting/ending point.
- Changes to delivery & pickup times/locations: These changes must be communicated to and confirmed by Barcelona Experience at least 24 hours in advance of the confirmed reservation.
- Client delays: Clients who arrive more than 15 minutes after the confirmed delivery or pickup time will incur an additional charge of 15 euros, plus the corresponding extra hour/fractional-hour rental rate, unless the late arrival is previously communicated to and confirmed by Barcelona Experience.
- 20-minute grace period: Clients who choose delivery and pickup services are afforded a 20-minute grace period. If the client does not arrive at the designated delivery time/location after 20 minutes, the client is considered a "No-show." In such cases, drivers are entitled to remain at the site, or move on to another delivery. The charges stated in the "Client Delays" section above will be applied to the rental.
- No shows: If the client fails to appear within the grace period and the driver leaves the designated pickup/delivery site, the client will have the option to reschedule their bike rental. Rescheduled rentals will include the late fees mentioned in the "Client Delays" section. In such cases, the client will be subject to, and informed of, applicable delivery charges. More about our bike transport services here.
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