Barcelona Experience Terms & Conditions

• All transportation: Private vehicle or modern coach for your comfort, security and group size. All bikes for bike tours.
• Punctuality: We pick you up on time, and we drop you off on time. Our clients never miss their boat.
• All sales tax, unless otherwise specified.
• Full support during your tour, attention to detail and a high level of personal service.
• Travel consulting and area recommendations before and during your stay.
• Flexible itinerary that allows for on-the-fly adjustments.
• Mix-and-match options that allow you to create your own itinerary.
• Friendly, local, English-speaking guides who make communication clear and easy.
• Exclusivity and privacy, which allow you to maximize your time without the hassle of a large group.
• A go-at-your-own pace philosophy in which you choose the speed of your tour.
• Advance ticket purchasing options, in which we take care of your tickets before you arrive to avoid long lines and delays the day of your excursion.

• Lunch: To allow you the flexibility of choice and preference, the cost of your meals are not included in the cost of the tour.

  You decide where, when and what you want to eat. Your guide and host will have suggestions for you.

  Lunches typically cost between 10 and 25 euros per person. Your guide's meal will be included in your lunch bill.

• Entrance Fees: Entrance fees to museums and other attractions are not included in the price of the tour unless otherwise noted.

  You can choose which attractions you want to enter.

  We'll work with you to acquire the tickets for the sites that suit you.

• "Cattle syndrome": Many shore excursions and day tours turn into cattle-herding lessons; huge groups frantically craning their necks to find their tour guide in hopes of hearing a fact or two.

  You receive personalized, attentive service from Barcelona Experience; in other words, no bull.

• Hassle and worry: Our tours are private, fun and professional.

  We take the hassle and worry out of your tour so you get the best experience possible during your visit to Barcelona and beyond.

Full payment is due at the time of booking. Payments are made through our secure online booking system, with PayPal, by phone or in person.

For clients who create a customized itinerary, payment is due once the itinerary and price are finalized.

• All major credit cards are accepted. A 2.9% transaction fee will be applied to credit card transactions.
• Cash is accepted.
• Prices do include Spain´s 21% sales tax, unless specified otherwise.

Common Language

• Credit card companies and PayPal never miss an opportunity to charge businesses for received payments. Lame, right? To offset some of this cost, we charge a small percentage for these types of transactions. Please don't hate us!

• Cancellations made 30 days or more from the date of your tour will receive a full refund.
• Cancellations made between 29 and 21 days from the date of your tour will receive a 50% refund.
• Cancellations made between 20 and 14 days from the date of your tour will receive a 25% refund.
• Cancellations made within 13 days days or less from the date of your tour will not receive a refund.
• Barcelona Experience is not responsible for cancellations that are out of our control. If you miss your connecting flight to Barcelona and consequently miss your scheduled tour, we follow the guidelines stated above.

• All photography services provided at the booked event will be detailed in the contract provided at the point of booking. The photographer is obligated only to the terms of the contract.
• Client is responsible for providing a list of people whom he/she would like to be photographed during the booked event. In giving these names, the client consents to Barcelona Experience's use of these photographs for its website, promotional material, advertising and other marketing avenues. The client waives the right for compensation for the company's use of this content.
• Events within 25 km of Barcelona will not include surcharges for travel and transportation. Any events outside of the 25 km radius may incur surcharges for travel and transportation.

Common Language

• We offer you all the services we promise, from the beginning to the end of your event.
• You give us permission to photograph your wedding and to use the photos for our website and other avenues that promote our business.
• If there's anyone who absolutely doesn't want to be photographed (international bank robbers, other criminals on the lam, undercover international spies and the like), let us know. We'll make sure they don't appear in the photos we take.
• Events that are far away from Barcelona (+25 km) take a lot of gas and time, so, we'll most likely add a travel fee to your bill.

• All major credit cards are accepted. A 2.9% transaction fee will be applied to credit card transactions.
• PayPal payments are accepted A 2.9% transaction fee will be applied to PayPal payments.
• A 50% deposit is required to reserve your desired date.
• The remaining 50% of your payment must be made 21 days prior to the event date.
• Prices do not include Spain´s 21% sales tax.

Common Language

• Credit card companies and PayPal never miss an opportunity to charge businesses for received payments. Lame, right? To offset some of this cost, we charge a small percentage for these types of transactions. Please don't hate us!
• You give us permission to photograph your wedding and to use the photos for our website and other avenues that promote our business.
• Deposits and cancellation policies are pretty standard stuff.
• Most European Union countries charge a brutal sales tax rate. If it were up to us, every event would be duty free!

• Refunds of 50% of the contracted price will be given to clients who cancel their reservation 60 days or more from the first day of event.
• Refunds of 25% of the contracted price will be given to clients who cancel their reservation between 59 days and 30 days from the first day of the event.
• No refunds will be given for cancellations made from 29 days before the event to the day of the event.

Common Language

• Our cancellation policies are pretty normal. They help us recuperate any money we might have lost in turning down other events at the same time/day as your event.

• A bike lock: All bike rentals include a heavy-duty lock. Lock your bike correctly.
• Lock bikes(s) to a solid fixed object such as is to be found at designated bike parking areas.
• Pass the lock through the bike frame, not just a wheel, and around the object you are locking it to.
• Support: We provide support during your rental. Contact us with any problems. We will fix or repair your bike so you can keep riding.
• Bike rack: Most of our city bikes include a bike rack either on the front of the bike or the back of the bike.

• Optional door-to-door service: This is an optional service that delivers your bike rentals to your choice of starting/ending point.
• Changes to delivery & pickup times/locations: These changes must be communicated to and confirmed by Barcelona Experience at least 24 hours in advance of the confirmed reservation.
• Client delays: Clients who arrive more than 15 minutes after the confirmed delivery or pickup time will incur an additional charge of 15 euros, plus the corresponding extra hour/fractional-hour rental rate, unless the late arrival is previously communicated to and confirmed by Barcelona Experience.
• 20-minute grace period: Clients who choose delivery and pickup services are afforded a 20-minute grace period. If the client does not arrive at the designated delivery time/location after 20 minutes, the client is considered a "no-show." In such cases, drivers are entitled to remain at the site, or move on to another delivery. The charges stated in the "Client delays" section above will be applied to the rental.
• No-shows: If the client fails to appear within the grace period and the driver leaves the designated pickup/delivery site, the client will have the option to reschedule their bike rental. Rescheduled rentals will include the late fees mentioned in the "Client delays" section. In such cases, the client will be subject to, and informed of, applicable delivery charges. Click here for more about our bike transport services.